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01202 203 150

hello@platinum-hospitality.co.uk

Hotels

Guest Relations Manager – Middlesex
Permanent

Guest Relations Manager – Middlesex – 4 Star Hotel

Salary £28,000 per annum

Platinum Recruitment are working in partnership with a popular 4 Star Hotel located in Teddington, Middlesex and have a great opportunity for a Guest Relations Manager to join their team.

Why choose our Client?

Our 4 Star Hotel client is nestled on the banks of the River Thames and is conveniently located within easy reach of London, Heathrow, and Richmond. Set amongst spectacular grounds, offering extensive leisure facilities with an award-winning spa, luxury accommodation and an elegant Restaurant & Bar offering a brasserie style menu.

What’s in it for you?

Besides the opportunity to show your talent and develop as a key member of the hotel team you will qualify for the following benefits:

  • Uniform provided.
  • Free meal whilst on duty.
  • 4 weeks holiday plus bank holidays.
  • Pension scheme and BUPA on service criteria.
  • Perkbox
  • Use of the Gym Facilities
  • Excellent training and development opportunities
  • Live-in possible.
  • 40 hours per week

Package

£28,000 per annum

What’s involved?

As Guest Relations Manager you will report directly to the Estate and Operations Manager as well as work closely with the Operational departments

Duties will include but not limited to:

  • Assume responsibility for the guest service journey across the operational departments.
  • Meet all health & safety regulations, guidelines, and policy.
  • Provide an efficient and friendly welcome to all visitors and guests of the hotel.
  • Supervisor all operational staff during shifts to ensure maximum flexibility and efficiency.
  • Be always accessible to customers and staff.
  • Responsible for dealing with customer feedback, complaints, and suggestions, plus helping support all departments when required.
  • Devise and implement a rota whilst working closely with HR/Payroll to manage costs and data.
  • Report any areas needing repairs etc. and ensure these are corrected in a timely manner.

If you are Guest Relations Manager or worked in a similar Guest Service Management role within a 4 Star Hotel Resort background plus have a passion for delivering outstanding hospitality, then this is the perfect role for you!

Sound like the role for you?

Please get in touch with an up-to-date CV and contact number for all the details on this Guest Relations Manager position at this 4 Star Hotel in Middlesex

Consultant | Helen Davies

Job Number │ 916530

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.

Job Overview

  • Date Posted: Posted 7 days ago
  • Expiration date: July 5, 2021
  • Location: Teddington, London
  • Job Title: Guest Relations Manager – Middlesex
  • Salary: £28000
  • Sector: Hotels
  • Position: Reception/Concierge
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